FAQs

ORDERING
1. What if I ordered something not in stock?

If an item purchased isn’t in stock, contact us through the Request More Info or Contact us Option. We will put an order in for you as soon as purchase is confirmed and we will contact you when your ordered item has arrived in warehouse. We will make sure to organise delivery as soon as possible.

2. What if I need to order a Made to Measure item?

On all made to measure items please select the Request More Details buttons, fill in form and send. We will make contact with you as soon as possible to chat about it.

3. Can I cancel an order?

Yes orders can be cancelled no later than 48Hours after submitting order. If any issues please contact 21563966 for help.

COLLECTION & DELIVERY
1. How long does it take for delivery?

When order is received, we will ensure that it is processed and confirmed within 24Hours and gets delivered within 3-7days

2. Do I get contacted before delivery?

We will contact you 1 day before delivery to make sure you are home.

3. Can I change delivery or installation date?

Yes you can, date can be chosen always if it’s after the estimated date 3-7days if item in stock. If item not in stock you can discuss delivery or/and installation date with our sales representative when calling you to advise that your order has been received in warehouse.

4. My Items haven’t arrived yet.

Please allow time for your order to be processed as per estimate time advised. If order exceeds way over this date please contact our shop on 2153966 or 99425536.

DAMAGES & RETURNS
1. 6) What if I receive missing parts or damaged?

If you received your product with missing parts, defects or missing accessories, immediately notify our Sales team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.

2. Can I return item purchased?

Unused items in their original packaging may be returned within 7 days of purchase but must be accompanied by the original receipt for a full refund to be issued.

GENERAL QUESTION
1. I need personal assistance with my order. Who can I contact?

Our sales representatives are happy to assist you with your order on 21563966 or 99425536. You can also drop us an email on [email protected] . Our shop hours are 8.00am to 1.00pm Monday to Saturday and 3.00pm to 7.00pm Monday to Friday.

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