Privacy Policy

Introduction

 

This Privacy Policy outlines our continued commitment to protecting the privacy of individuals who visit Newline Living Concept website, register and use our service as a subscriber and end users accessing information built on our platform.

 

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

 

  • Policy Scope
  • What information we collect about you
  • How we use information we collect
  • How we share information we collect
  • How we store and secure information we collect
  • How to access and control your information
  • How we transfer information we collect internationally
  • Other important privacy information

 

 

Policy Scope

 

In this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity. The use of information collected through our Service shall be limited to the purpose of providing the Service for which the Subscribers has engaged.

 

Subscribers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers interact. If you are an individual who interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information.

 

We collect information under the direction of our Subscribers and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. If you are an individual who interacts with a Subscriber using our Services (for example, you are a customer of one of our Subscribers) and would either like to amend your information, have your information deleted, or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

 

What information we collect about you

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “website information.” We collect website information using the following technologies:

 

  1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit Allaboutcookies.org.
  2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

 

We ask for and may collect personal information about you such as your name, address, phone number, email address, and credit card information, as well as certain related information like your company name and website name, when you contact us through one of our inquiry forms to use Our Services. By voluntarily providing us with your personal Information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us.

 

Information may also be collected when you submit a support ticket or engage in our live chat feature to receive support or for informational purposes. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you may be asked to provide contact information, a summary of the problem you are experiencing, and other relevant documentation that would be helpful in resolving support related issues.

 

How We Use Information That We Collect

 

General Uses:

We may use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to:

 

  1. provide, operate, maintain, improve, and promote the Services;
  2. enable you to access and use the Services;
  3. process and complete transactions, and send you related information, including purchase confirmations and invoices;
  4. send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
  5. send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners. You can opt-out of receiving marketing communications from us by contacting us at [email protected] or following the unsubscribe instructions included in our marketing communications;

process and deliver contest or sweepstakes entries and rewards;

monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes;

investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;

personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and for other purposes for which we obtain your consent.

 

Online Advertising and Analytics

 

Online Analytics

We may use third-party web analytics services on our web solutions, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically- Collected Information section above to help us analyse how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.

 

Online Advertising

We do not serve third party advertisements to you while using www.newline.com.mt. However, we do work with website analytics and advertising partners, including Google and Facebook, to deliver Newline Living Concept advertisements on third party publisher websites – these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Newline Living Concept advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using Newline Living Concept.

 

In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements and actions performed on subsequent visits to Keen.com.mt. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Newline Living Concept to optimize the performance of our advertising campaigns and the usability of our website.

 

Do Not Track

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, you have the right to access the personal information we hold about you and to ask your personal information to be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information at the end of the privacy policy. Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

 

Legal Basis for Processing (EEA only):

 

If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:

 

  • we have your consent to do so,
  • where we need the personal information to perform a contract with you (e.g. to deliver the Our Services you have requested), or
  • where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

 

Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

 

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this Notice, we will make clear to you at the relevant time what those legitimate interests are.

 

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided further at the bottom of the document.

 

Sharing Of Information Collected

 

Third-Party Service Providers:

 

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, backup, storage, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

 

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights:

 

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

 

Community Forums:

 

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at [email protected] . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

Our Sharing:

 

We may share information, including personal information, with any member of Newline Living Concept.

 

With Your Consent:

 

We may also share personal information with third parties when we have your consent to do so.

 

International Transfer of Information Collected

 

Our provides online forms and workflow automation tools. We primarily store personal information about Website Visitors and Subscribers within the European Economic Area (the “EEA”), the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which Our has operations for the purposes described in this Policy.

 

Whenever Newline Living Concept shares personal information originating in the European Economic Area (EEA) with Newline Living Concept entity outside the EEA, it will do so on the basis of its approved binding corporate rules known as Our Service Agreement, which establish adequate protection of such personal information and are legally binding on Newline Living Concept.

 

If you are visiting our Websites from the EEA or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.

 

If you are visiting our Websites from the EEA or other regions with laws governing data collection and use, please note that by providing this personal information, you acknowledge that your personal information may be transferred to the United States and other jurisdictions in which we operate.

 

Communications Preferences

 

We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non- transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may send a request to [email protected]

 

How Long We Retain Your Personal Information:

 

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

For personal information that we process on behalf of our Subscribers, we will retain such personal information in accordance with our internal Data Retention Policy.

 

Your Privacy Rights

 

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at [email protected] Subscribers to our Services may update or change their Account and Profile Information by editing their profile or organization record or by contacting [email protected] for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email [email protected] Requests to access, change, or remove your information will be handled within thirty (30) days.

 

An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us on behalf of a Subscriber should direct his/her query to the Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the data, we will respond to their request within thirty (30) days. We will retain personal information that we store and process on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected].

 

If you are a Subscriber or otherwise provide us with personal information in connection with your use of our Websites or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.

 

Additional Rights for EEA and Certain Other Territories:

 

If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:

 

  • Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
  • Right to object to processing: You may have the right to request that Zendesk stop processing your personal information and/or to stop sending you marketing communications.
  • Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
  • Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.

 

If you would like to exercise such rights, please contact us at the contact details in Contact Section at the bottom of this document. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

 

You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here.

 

Children’s Personal Information

 

We do not knowingly collect any personal information from children under the age of Adult Consent, however that age is defined in your locality or region of the world according to local legislation or International Law. Should a regional, local law exist on adult consent, then it is accepted that the age of consent in your locale is 16 (sixteen) years of age. If you are under the age of adult consent, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of adult consent has provided personal information to us through the Websites or Services, please contact us at [email protected] and we will use commercially reasonable efforts to delete that information.

 

Business Transactions

 

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge.

 

Changes to This Policy

 

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Websites and the Services.

 

Contact Us

 

If you have questions regarding this Policy or about Newline Living Concept privacy practices, please contact us by email at [email protected].

 

 

Cookie Policy for Newline Living Concept.

 

This is the Cookie Policy for Newline Living Concept accessible from www.newline.com.mt.

 

What Are Cookies

 

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality. Cookies do not typically identify you as an individual, just the device you are using. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org.

 

How We Use Cookies

 

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

The Cookies We Set

 

Login related cookies

 

This site offers email and newsletter subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

 

Email newsletters related cookies

 

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

 

Forms related cookies

 

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Site preferences cookies

 

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

 

Third party cookies

 

Google Analytics (Analytics)

Google Analytics uses cookies to help us analyze how our users use our websites and services. You can find out more about this service and how Google uses your data at http://www.google.com/analytics and www.google.com/policies/privacy/partners/

 

Google Adwords (Advertising)

 

We use Google Adwords to target advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by: https://www.google.com/settings/ads/anonymous

 

Google Tag Manager (Analytics)

 

Google Tag manager enables Newline Living Concept to manage JavaScript and HTML tags used for tracking and analytics on websites.

 

Zendesk Live Chat

We use the Zendesk Live Chat to manage and respond to customer inquiries via chat and email on [email protected] Learn more about their privacy policy from here https://www.zendesk.com/company/customers-partners/privacy-policy/

Facebook (Analytics & Advertising)

We use Facebook as a medium to talk to customers and to measure the effectiveness of our advertising campaigns. You can opt out of targeted advertising by: https://www.facebook.com/settings/?tab=ads

 

MailChimp

We use MailChimp to send email campaigns to our subscribers. You can unsubscribe from our emailing platform – Mailchimp – by clicking unsubscribe link on the footer part in each of our campaigns or reaching us through [email protected] . You can have more information about the privacy policy of Mailchimp on https://www.mailchimp.com/legal/privacy

 

Cookies Use When You Use Mobile Devices

 

Some mobile devices share the same features with computers, such as the support of full featured browsers. When you are using this type of devices such as smartphones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies. We may obtain or receive information about your device, our apps, or other apps.

 

We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.

 

How can you control cookies?

 

You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies. Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

 

You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:

Google Chrome

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Internet Explorer

https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-managecookies

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 

Safari

https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-datasfri11471/mac

 

More Information

 

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information than you can contact us through one of our preferred contact methods:

 

– Email: [email protected]

– By visiting this link: https://www.newline.com.mt/

 

Mario Formosa

Pope John Paul II

Street Victoria Gozo VCT 9046
October 2019.

 

 

 

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